NOTRE DIEM - Return & Refund Policy

At NOTRE DIEM, we are committed to ensuring the utmost satisfaction of our clients. We take great pride in the quality and craftsmanship of our products. If you are not entirely satisfied with your purchase, we are here to help.

10-Day Return Window

You have 10 calendar days from the date you receive your item to initiate a return.

Eligibility for a Return

To be eligible for a return, your item must meet the following conditions:

• It must be unused, unworn, and in the same pristine condition that you received it.
• It must be in its original packaging, with all original tags, authenticity cards, and dust bags intact and attached.
• A receipt or proof of purchase is required.

Non-Returnable Items Please note that the following items are exempt from being returned:

• Items marked as "Final Sale".
• Gift cards.
• Custom-made or personalized items.

How to Initiate a Return

1. Contact Us: Please email our client services team at support@notrediem.com within the 10-day window. In the subject line, please write "Return Request: Order #[Your Order Number]".
2. Provide Details: In your email, please include your name, order number, and the reason for your return.
3. Receive Instructions: Our team will review your request and, if approved, provide you with detailed instructions and a return shipping address.

Refunds

Once we receive your returned item, our team will conduct a thorough quality inspection. We will then send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please Note:

• The client is responsible for the shipping costs associated with returning an item. Original shipping costs are non-refundable.
• We recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged in transit back to us.